So our trusty old washing machine decides enough is enough after 12 years, so we thought it was time for a new one. After shopping around, ao.com seemed like the best place to buy price wise, so we thought we’d give them a try and ordered a hoover.
The machine itself is £369, which isn’t bad for a washer dryer, and I’ll write a review on the machine after a bit of use.
As we placed the order, we noticed that ao were trying to add on extras for this and that, all optional, and (in their defence) deselected by default:
- Disconnection fee
- Next day delivery
- Recycling charge
- Specific time slot
- Connection fee
This makes them like RyanAir adding optional extras for simply breathing, but we didn’t select any of them as the fee varies from £10-£20 depending on what you select. As you can see, the fees soon rack up and can add an additional £70 to the purchase price.
Once the order was placed, the worst was yet to come….
In under 5 minutes of placing the order we recieved a phone call from ao.com trying to sell us an extended guarantee. We didn’t want this optional extra either. The salesman spoke to Gary and was so persistent and was hardly going to take no for an answer so I told the salesman that we have cover elsewhere.
Now, I used to work for Barclaycard in a previous life, just after the PPI scandal broke, and I was licensed to sell PPI by the FSA, there was a strict set of questions which must be adhered to, to the letter, so for some pushy salesman to be trying to sell us something which we didn’t want, didn’t need and more to the point had cover elsewhere should have set alarm bells ringing. But it didn’t, he repeated all the information about the benefits of this insurance, despite being told the phrase “We have cover elsewhere” on more than one occasion.
Today was delivery day, so we prepared ourself for a long wait in as it was an all day delivery slot (if you remember, we didn’t pay the extra twenty quid for a specific slot) however, we had a text message from ao telling us that the delivery was due between 11am-2pm……. (which was missed BTW, but that’s beside the point!).
To add insult to injury, Hoover offer a free 5 year guarantee on the washer anyway, which makes ao’s sales pitch even more pointless and frustrating
So the moral of this story is…… if you’re going to buy from ao, don’t fall for any of their optional extras, you don’t need them, and if it’s for an elderly or vulnerable relative, make sure you’re around to fend off their pushy & misselling sales people, as I’m sure some people would just buy their damn insurance to get them off the phone!